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Failed to check free space or failed to locate a volume

(Topic created on: 10-08-2024 05:41 PM)
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steven_ew
First Poster
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Hi, 

 

I have recently started using Samsung T7. After decrypting in Samsung Portable SSD software by entering the password I get the message "Failed to check free space or failed to locate a volume" and the drive is inaccessible.

 

If I leave computer for ~5 minutes the drive T7 Shield appears on the desktop, sometimes, but not always. However, the software still says the same error message.

 

What is going wrong and how can I fix this?

 

Thank you

3 REPLIES 3
crashsam_sung
Student
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I have the same problem! Please customer service reply as soon as possible! FXXX!

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crashsam_sung
Student
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I have the same problem!

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crashsam_sung
Student
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Please customer service reply as soon as possible! FXXX!

0 Likes