2TB T7 SSD Keeps Disconnecting

[Barrold_VS]

HI folks, 
I've just got a T7 to replace my old external HDD but it keeps disconnecting?

I normally run all my work files via OneDrive this way and never had any issues until I got this new T7.

Any ideas on what's going wrong?

Thanks in advance.

#T7 

[DannyT]

We'd advise you to get in touch with our Memory and Storage experts at Hanaro. You can contact them at samsungmemory@hanaro.eu

[aminya]

I have the same problem with my T7 when it is connected to the USB3 hub of my laptops on Windows 11. I have tried all sorts of things, but none of them have worked including:

- Turning off automatic power saving from device manager for the USB hubs

- Turning off selective USB power saving from the power settings in the control panel

- Turning off security

- Updating the firmware using Samsung Magician 

- Repartitioning and trying NFTS or ExFat

- Trying new cables

Interestingly, it doesn't seem to have the same issue when I use it on Linux. 

[saawood13]

how about the memory & storage experts come here or push out a fix for this issue? Ive found reddit threads going back 4 years complaining about this