Samsung Odyssey Neo G95NC 57" Missing resolution (3840x2160) Win11

[Nullified]

I recently purchased this monitor, model LS57CG954NUXEN (Software: M-C9557GGPA-1003.0). My PC is plugged in using the HDMI 2.1 cable in the first HDMI port. This cable goes directly into my graphics card (RTX 4090).

The 7880 x 2160 resolution works perfectly fine, and it has no problems right now. The only issue is the other available resolution options:

As you can see here, there is no option for 3840x2160. Which would be half this screen in the width and the whole screen in the length. This does not pose a problem in the windows settings, because I do not wish to lower my resolution there. However, in games it is a different story.

Games gather their resolution settings from Windows or the same place that Windows gets the resolution list from, and because the normal 3840x2160 is not included as an option my games are unable to run on the setting where you have divided the screen in 3 parts, with the middle one being 3840x2160. My only option currently is to use 3840x1080, which is about half of the screen height...

Some games are unpleasant in 7680x2160, and I just want to use the middle part of my screen (half of it in the middle). But I can not set this resolution anywhere, and don't know what I can do about it.

Does anyone have any suggestions?

Thanks!

[MartijnK]

Hi @Nullified, good afternoon.

Welcome to the Samsung Community and thank you for reaching out to us. When this option isn't available, you cannot use this or adjust this. Perhaps you can reach out to Microsoft or NVidia for an update. 

Kind regards,

Martijn

[Nullified]

I am pretty sure that the options displayed by Windows/NVIDIA are provided by the monitor. Are you sure there's no setting available? The weird part, when I got the monitor I'm pretty sure the required option was actually available but, I can't remember when exactly, that stopped working.

[MartijnK · Accepted solution]

Hi @Nullified, good afternoon.

Thank you for your response. Do you also use the Easy Setting Box software which comes with the monitor? I also see there is an update released not that long ago. 

Take a look at our website: https://bit.ly/3QH45Ka

Keep me posted, please 😇

Kind regards,

Martijn