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Original topic:

Q930c missing Google assistant and Chromecast UK models Vs european

(Topic created on: 07-12-2023 11:46 AM)
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jonni5
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Why why why Samsung are you short changing UK customers and owners of the Q930s by restricting access to only airplay and Alexa in the UK.

FR IT NL DE models all support Google or Chromecast. 

Can this be updated and solved via a firmware update please 🙏
10 REPLIES 10
bradical
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Is this also true of the Q990C does anyone know?

Yours is the only post from a quick Google search that I can find regarding the Q930, disappointingly
jonni5
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How do we get sansunga attention on this ?
jonni5
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Yes the same
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bradical
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As well as giving feedback to their customer support and insisting that they escalate, I guess it's just to vote with your feet and buy elsewhere
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jonni5
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There twitter support give zero fs and I've already brought it.
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bradical
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Return it
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jonni5
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No it's past 30 days .... rather don't you advocate samsung offer thisvia a software update
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bradical
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I don't think it's a software issue per se. It's likely a licensing issue so even more complex.

You could try complaining to the retailer - if it wasn't Samsung. They might be sympathetic allow you to swap for a different brand
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jonni5
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It's samsung that should be transparent and just come clean and say what's stopping them from doing it. All the hardware is in the UK model just like the euro versions.
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