Music Frame and Alexa Integration

[Matt_Wilkinson]

I'm trying to set up my new Music Frame to allow Alexa control but SmartThings is always stuck at the sign in stage, no matter what I've tried.

I have:

• disabled/enabled smartthings skill in Alexa app
• removed and added the music frame
• ensured all apps are up to date
• installed latest firmware on the music frame

It's frustratingly difficult. Any help appreciated.

[beach48]

Keep trying, eventually a web age opens, which is also very slow. Once I'd got 20 more pages opened as it caught up. Now alexa is working but the volume is al over the shop and she thinks it's 10 hours ahead. I hope I don't need to reset it all. Good luck connecting

[beach48]

Same page, press sign in and wait.......

[Matt_Wilkinson]

I finally managed to link it to Alexa using a different device so it's obviously an issue with some devices and not others. 

[beach48]

Ah, thanks I'll have to find a work around incase it's my fold 6 that's the problem.

[RoseCliver]

I am also facing this issue.

[giselle_john]

🚀 Fix: Alexa Not Connecting to SmartThings for Music Frame Control 🎵

It sounds like you’ve already tried several troubleshooting steps, but here are a few additional solutions that might help resolve the issue:

1️⃣ Clear SmartThings App Cache 📲 – If you're using Android, go to Settings > Apps > SmartThings > Storage and clear the cache. For iOS, reinstalling the app can refresh its settings.

2️⃣ Use a Different Network 🌐 – If possible, try setting up your Music Frame on a different Wi-Fi network (e.g., a mobile hotspot) just to rule out any connectivity issues.

3️⃣ Reauthorize SmartThings in Alexa 🔄 – Instead of just disabling/enabling the skill, completely remove the SmartThings connection from Alexa, then re-add it:

• Go to Alexa App > Devices > Smart Home Skills
• Find SmartThings, disable it, then log out
• Restart your phone and Echo device
• Re-enable SmartThings and sign in again

4️⃣ Try a Different SmartThings Account 🔑 – If possible, create a new SmartThings account and link it to Alexa. Some users have found success with a fresh account.

5️⃣ Alternative Smart Music Solutions 🎶 – If SmartThings keeps failing, you might want to explore third-party music streaming alternatives that integrate smoothly with Alexa, such as the Blackhole Music App. It offers high-quality audio, offline playback, and an ad-free experience – perfect for smart music lovers! 🎧🔥

If none of these steps work, it may be a temporary issue on Samsung's or Amazon's end. Hopefully, a firmware update will fix it soon! 🤞