HT-C5500/XEU 5.1 BLUERAY PLAYER

[PuyRobin]

I have a HT-C5500/XEU 5.1 BLUE RAY PLAYER, which has just come out of storage after a couple of years.

Just set it up and have a strange sound on the sub-base and only the sub, the only way to describe it is like a heart beat. Any ideas has to what the problem is? Not sure it's worth sending to the service centre with the price of repairs. I'm hand with a soldering iron and can follow instructions if needed.

Chris

[JAMES4578]

@PuyRobin  Do disc still play ok otherwise?   Anyway  the noise could be a fan issue.    Try the following to see if it makes any difference :

Turn off the power, and press and hold the STOP ( ■ ) button on the product
for longer than 5 seconds with no disc inserted, could also Reset. see information in manual https://downloadcenter.samsung.com/content/UM/201003/20100330123447578/HT-C5500_ENG-02258B-REV.00_02... 

However if no resolution would need an inspection, we do not permit the discussion of D.I.Y.  repairs in the open community.

[PuyRobin]

Hello James,

Thank you for your reply I have tried this - 

It has made no difference I still have the heart beat sound in the sub-base. It's a shame the forum will not allow the discussion of repairs as it would save it going to land-feel.

Thank you for your reply.

[PuyRobin]

Just thinking aloud here is there something reasonable priced I can replace it with leaving the speakers in place, not wanting to send the whole thing to the dump if I can help it. As the service centre here in France wanted over 100e just to have a look & a 160km drive, god knows how much the repair would come to..

[JAMES4578]

There is this one on Amazon France or could look at alternatives listed https://www.amazon.fr/Samsung-BD-J4500-    (originally releasesd 2015),Samsung stopped producing new ones after 2018 and not so easy to source some of them.  

Members on the French community may have other advice.  https://eu.community.samsung.com/t5/fran%C3%A7ais/ct-p/fr?page=1&tab=setting:samsung.featured_topics 

[PuyRobin]

Hi Jame's,

Thank you for your reply.

The tem you linked to is just a player, the problem I have is with the amp side of things,  the problem would persist.

Do you know what models share the same amp pcb ?

Chris

[JAMES4578]

Not quite sure, sourcing not straightforward.  I did notice  Samsung 5.1 Blu-Ray HD DVD Home Cinema Player Amplifier Receiver Amp 3x HDMI USB on  2nd hand market in uk.

[PuyRobin]

I been told it maybe a software problem and to reload the software/firmware. Has anyone a idea of how to do this or where to obtain it.

Really trying not to send this to the dump..

[PuyRobin]

Hi Jame's,

Yes plenty in the UK or USA not so here in France. I see a lot of HT-C5500W not sure how different they are.

[JAMES4578]

You need to download the file, extract and copy to a an empty flash Drive.  The file and instructions are on the support site. https://www.samsung.com/fr/support/model/HT-C5500/XEF/