impossible to make backup with smart witch

[Members_S36Yw3m]

good evening,

it is the first time that i have a big problem with backup with the app Smart switch.

in PC when app try to make it said there is no backup for doc, images, media and so on 

so at the end the backup is not completed.

and when I start with backup the app ask it is possibile to make it as for system as sd card

so I select backup but at the end is not complete

help me 

thanks 

[Michele_P]

Hi Members_S36Yw3m, welcome to the Samsung Community!

To have a complete scenario of the situation, it will be nice to know what device are you currently using, exactly. It's a mobile phone or a tablet? What model?

Plus: have you first verified if Smart Switch -and your computer as well- need some updates? Have you tried to backup to another PC, and other USB-ports?

Let me know!

Please note: if you are an italian customer, you can write in italian: this is the Italian Samsung Community.

Have a nice evening!