Ciao Tonia3, benvenuta sulla Community Samsung!
Al fine di comprendere la situazione, potresti postare una foto della schermata di richiesta del codice QR che rilevi?
Ti chiediamo, inoltre, se puoi indicarci il codice modello completo dello smartphone Galaxy acquistato, che puoi trovare seguendo questa guida:
Facci sapere, così da svolgere verifiche precise.
Ciao!
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