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Original topic:

Galaxy Smart Tag not working on Wi-Fi while in airplane mode or if I turn off cellular mobile data

(Topic created on: 28-11-2022 04:28 PM)
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ToneGrail
First Poster
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I either turn on airplane mode or shut off mobile data and then turn on Wi-Fi and bluetooth but it will not connect.

It works when I turn mobile data back on.

Does this mean that the Smart Tag only works via cellular mobile data and not WiFi?

I live in an area with spotty cellular coverage and to keep my phone from constantly searching for a 5g signal, I either turn off mobile data or use airplane mode and turn on WiFi and bluetooth after doing that to avoid battery drain. 

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2 REPLIES 2
-Robot-
Samsung Members Star ★
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I think smart tags use bluetooth
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robd1
Voyager
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Hello @Tone Grail, thus link is Samsungs official Smart Tag advice. https://www.samsung.com/uk/support/mobile-devices/how-do-i-find-my-smarttag/
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