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Advice on chargers...

(Topic created on: Wednesday)
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Ocean_Waves_S21plus
Journeyman
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A couple of my chargers (not samsung branded) have sparked, and the cable and plug have been getting very warm, does anyone have a suggestion on what might help?

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Fiona26
Samsung Members Star ★
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Samsung do recommend to use their own original chargers and cable. Might be a good idea to purchase one of their own from their website.

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BandOfBrothers
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@Ocean_Waves_S21plus 

In short ~ Stop using them because if the phone malfunctions and the way of charging is found to be the case i.e the usb-c port is damaged then it's likely Samsung would charge for the repair. 

For safety I also would suggest to purchase an oem Samsung Charging Brick and cable. 

Better being safe than sorry. 👍


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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6 REPLIES 6
Solution
Fiona26
Samsung Members Star ★
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Samsung do recommend to use their own original chargers and cable. Might be a good idea to purchase one of their own from their website.
Solution
BandOfBrothers
Samsung Members Star ★★
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@Ocean_Waves_S21plus 

In short ~ Stop using them because if the phone malfunctions and the way of charging is found to be the case i.e the usb-c port is damaged then it's likely Samsung would charge for the repair. 

For safety I also would suggest to purchase an oem Samsung Charging Brick and cable. 

Better being safe than sorry. 👍


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Piper123
Samsung Members Star ★
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Simply? Bin them.

We always recommend Samsung branded chargers for safety reasons (be aware of imitations being sold on eBay).
S24 Ultra
UNKNOWNUSERNAME
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and amazon aswell, a quare few 3rd party sellers claiming to sell original chargers but their fakes, some work but some don't.
-Robot-
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I only use genuine Samsung original accessories and charging bricks.
OliverWinters
Journeyman
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I prefer for you too go to the samsung store website or in reality, and buy a samsung cable, they are more safer, just remember turn the plug off when your sleeping, it could explode