Samsung account

[swinnall]

The account linked to my Samsung account no longer exists. I'm selling this phone therefore I have to factory reset it but i can't verify my email to do so. Anyone know how to factory reset it?

[johnz237]

Hi! Welcome to the samsung members community!

Log out of your Google accounts first- as even a factory reset will keep this as a security measure.

Factory reset
Plug into pc/laptop
1. Turn off the phone.
2. Press and hold Volume up, Power, and Menu simultaneously until the phone vibrates and the Samsung logo appears.
3. Use the Volume keys to navigate to Wipe data/Factory reset.
4. Press Power to select the option.
5. Select Delete all user data.
6. Tap Yes to continue.
7. When the process is complete, tap Reboot system now

[swinnall]

How do I logout of Google accounts?

[johnz237]

1. Open Settings 2. Tap Accounts and backup 3. Tap Manage accounts 4. Tap the Google account you want to remove 5. Tap Remove account 6. Confirm by tapping Remove account again 7. Follow any instructions on the screen

[swinnall]

I'm not sure if im doing it wrong but does that method still work if I'm on an s20 fe? As it doesn't have a menu button.

[johnz237]

Hi! I forgot to mention- to get the recovery menue up you have to plug the phone into a pc/ laptop. Is that what you meant?

[swinnall]

Yes partially but on the s20 there isn't a menu button to go with the power and volume?

[johnz237]

Should just be power and volume-

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

[MorningBlunt]

Call Samsung, they should be able to do something - there's an accounts team I think

[swinnall]

I've tried, however they are closed at this time.