Hi @Laura__V ,
One of those where I wish we could escalate to the relevant folks at our side and hope to get it implemented. Sadly, there's nothing more we can do from here on this one than our Customer Support and Solutions colleagues did... at least not directly.
I do agree that the ability to customise the subtitles/captions like that should be a standard feature throughout a Smart TV range. I'd be interested in what everyone else out there think about this one too.
A bit mystifying why Accessibility has not been extended across the range in the field of subtitles/captions. Hopefully more of a priority in the future, obviously demand and a beneficial business move. Samsung has made a point of serving a variety of customers in the past.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .