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Samsung S8 keypad/dialpad not working

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Thank you! This worked for my A70.

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This worked for me 2 days ago, but I had to reset again today. So annoying Samsung!

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Today I changed carriers.  I need to check my checking account online.  Because the bank automated recording did not recognize my new android, samsung/galaxy A20 phone, the automated caller called me and said to press 1 to confirm my identity.  I switched to my keypad to press 1, nothing happened at all, the recording just kept going until it said too much time had elapsed.  All the while I was trying to push #1..  What is the problem and Please - how do I correct it fast?  Thanks for your help

I am also experiencing the same problem with my home security app..

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