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S7 edge software won't update

Explorer

https://imgur.com/gallery/0i2I4s0

 

As you can see .... the phone claims there's an update but when you try to update it the app crashes.

 

I've tried turning off the phone and uninstalling past my files updates.

 

Currently at version 5 0 0 2 101

 

Any ideas ?

17 REPLIES 17
Superuser I
Superuser I

My Samsung Galaxy s8 phone has just updated MyFiles too. 

 

Do you have ample internal storage in your phone  ?

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

Hi. Yes 7 gigs. I'm guessing this us a tiny few mb file.

 

And I've done clean up and force stop etc.

 

Any ideas ?

 

It seems like every month there's a new problem due to updates . On launch it worked so well.

Explorer

Anyone Any ideas?

 

Current phone (1.5 years old) can't update basic services seems quite important ....

ChrisM Moderator
Moderator

Hi @Endlessproblem.

 

Let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

Explorer

I didtjat first.

 

Hasn't helped.

 

This is kind of a joke.

 

A phone app that won't update but will likely soon penalise me if no don't....

Explorer

Anyone ....

 

Seems quite serious that Samsung phones can't update ....

 

It's not like this is anything other than a software issue wh9ch means a samsung problem...

Explorer

Still won't update.

 

Not sure how This is acceptable.

 

I have to choose to buy a new phone next week. I was considering the s9plus but if samsung can't even support s7 edge to update I'm not sure if I want to buy into more issues. 

CarlH Moderator
Moderator

Hi @Endlessproblem. Do you have access to a PC? If so, it might be worth downloading Smart Switch and updating through that.

Explorer
No I don't it I can. I'll give that a try. Where online will I find it and is it official samsung software ?

Thanks
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