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Phone can't detect wifi, but other devices can

First Poster

I usually connect to the work wifi network. Suddenly this week, the wifi network isn't showing up on my phone (J6). It's the only network which isn't showing up - every other network at work or home or out and about is coming up. It's showing up on my laptop and everyone else's phones - only my phone is affected. It's so bizarre.

 

I have tried turning on and off, resetting all networks etc. Anything else I can try?

3 REPLIES 3
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SaudA Moderator
Moderator
Hi @Popcorn3

Can you check if the phone's software is up to date? There may be signal issues between the Wi-Fi router and your phone due to congestion. Is it possible for you to get this Wi-Fi router rebooted, so you can try a fresh connection?
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First Poster

Hello, yes the software is all up to date. I'll try the wifi reboot. Thank you

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SaudA Moderator
Moderator
No problem. Keep us posted.
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