Thanks for your reply
This steps are done many times by all of this people.
Please take an A5 2017 or A7 2017 phone, hold it as far as you can on your hand, or put it on monopod. Now take a selfie of yourself and then zoom it. is it blurry? I am sure that your selfie is blurry. So report this issue to samsung to realy "solve it"
Thanks for getting back to us about this, @varshabi
We understand that you have taken troubleshooting steps previously but ask you to re-do these in the order presented as it helps us understand your situation and provides information on potential causes of the behaviours you are reporting.
We have tested an A5 (2017) here, which is working to specification. As we do not range the A7 (2017) in the UK, we have not been able to test this model. There are regional variations in the hardware and software so it would be really valuable to know what country you are based in, what specific model you are experiencing this on and your software information.
Software is specifically designed for each model and localised to each market. Even in a single country, there will be multiple iterations of the software for the same model to provide customisation for the different carriers which will all go through independent quality assessments.
It would also help our experts understand this if you are able to share example photos from your front facing cameras along with error reports submitted through Samsung Members.
Sachiko from The Samsung Community Team.
I found that front camera in A5 2017 has a serious issue, Focusing!
If my face is near front camera (like 20-30cm), the photo would be clear. But if I extend my hand to take a selfie (this is needed for group selfies), then everything including faces is blurry
i want to solve this proplem or change my mobile phone any other solution not accepted or give me my mony
I have the same issue with a7 2017. My sister is using a5 2017. I updated my firmware and i thougt it's the fix in focusing issue. Those are just additional filter effects and didn't resolve the problem. Very frustraring for a pricy phone.
Is your front camera working properly? Please help me ... After doing lot of searching I decided to buy this mobile but reviews are too frightening.what about group selfies are they any good?