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Galaxy Buds Promotion Claim: FAQ's

Apprentice
I emailed galaxybuds@samsungpromotions.claims and had an answer in a few hours. Maybe try that?
First Poster
Thanks, can you tell me where the "claim tracker" is? I can't seem to find that anywhere....
First Poster
Thanks, it appears I cannot use the tracker as there is no claim ID on the confirmation email I received from Samsung.
Apprentice
Thats strange, its the first thing under my name on my validation email. Guess the only way for you to get it now would be to contact Samsung
First Poster
Ahhh maybe I am at cross-purposes maybe the email I received was not a validation email, maybe it was just a registration email, it was that I received over seven days ago and nothing else.

It just said "We confirm that your registration in the Galaxy Buds gift promotion has been completed.
Now we will validate your data and the documentation you have attached. After verifying that your registration complies with the requirements established in the Legal Bases, you will receive an email with the result.
Do not forget to check your "spam" folder.
Thank you very much for your cooperation and trust.
Sincerely,
Samsung"

Troubleshooter

@Sproughton wrote:

Not sure how much faith I'd put into that date of fulfilment. Mine states "Sent for fulfilment 08/03/19 12:50:25" and I've not had anything yet. Don't mind the wait really, just be nice to get a bit more of a steer than 'within 30 days'


Received this today63F52583-EEE1-49BC-8916-50FFB42D87AA.jpeg

Apprentice
Yeah thats not the validation email, guess you are still waiting for it to be validated then. When did you put your claim in?
Troubleshooter

@Siversc wrote:
Yeah thats not the validation email, guess you are still waiting for it to be validated then. When did you put your claim in?

No my claim has been validated, just letting people know that the Buds will arrive sometime within the thirty day period 🤞🏼🤞🏼

First Poster
I put my claim in seven days ago. No validation email yet.
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