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one ui problem Note 9

First Poster

I have a problem with One UI on my Note 9. After some time apps in a background mode are closing up even fixed in the multitask mode. How can I fix it?

2 REPLIES 2
Superuser I
Superuser I

@bagreev_e_l 

 

Is this affecting all your apps both stock and downloaded or some of your apps ?

 

Check the apps haven't been chosen to be put in sleep mode after a while. Choose to keep them awake instead.

 

If needed a Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone for you.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

This affects all apps. I checked the sleep mode. It didn' help. Also, I did reset to factory settings and have the same problems.
I was in Samsung Service Centre in Kyiv. They say they could do nothing

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