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Apps think fingerprints have been updated?

First Poster

Hi. I have recently got a note 9. nice phone.

 

However I have a major pain with it, a number of apps on it complain that I have recently updated my fingerprint. For instance First Direct app says this nearly everytime I use it, so I have to re-enter my master password, same for RingGo again I have to relogin.

 

I have not touched my fingerprint settings since I set the phone up.

 

How can I fix this issue? I cannot find a specific similar case on line so assume its something to do with software on my phone but am stumped what to do?

4 REPLIES 4
Superuser I
Superuser I

It may also to do do with the app itself.

 

This is something I'd certainly update the developer of the app on in a bug report.

 

Most developers can be contacted within the app or via the Playstore .

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

I've dspoken directly with First direct and via email with RingGo neither has any clue what it could be an as both are saying the same thing I a more inclined to think its something to do with Android?

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Apprentice
I've got the same issue with Lloyd's Bank app, very annoying keeps saying new finger print registered when it hasn't
First Poster

I found a post on xdev forums from developers who have spotted a bug related to this which I can only hope will lead to a solution, its very annoying.

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