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Apps think fingerprints have been updated?

First Poster

Hi. I have recently got a note 9. nice phone.


However I have a major pain with it, a number of apps on it complain that I have recently updated my fingerprint. For instance First Direct app says this nearly everytime I use it, so I have to re-enter my master password, same for RingGo again I have to relogin.


I have not touched my fingerprint settings since I set the phone up.


How can I fix this issue? I cannot find a specific similar case on line so assume its something to do with software on my phone but am stumped what to do?

Superuser I
Superuser I

It may also to do do with the app itself.


This is something I'd certainly update the developer of the app on in a bug report.


Most developers can be contacted within the app or via the Playstore .



Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

I've dspoken directly with First direct and via email with RingGo neither has any clue what it could be an as both are saying the same thing I a more inclined to think its something to do with Android?

I've got the same issue with Lloyd's Bank app, very annoying keeps saying new finger print registered when it hasn't
First Poster

I found a post on xdev forums from developers who have spotted a bug related to this which I can only hope will lead to a solution, its very annoying.

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