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Phone Issues after updating may security patch

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SOLVED
First Poster

My Phone is heating up to quickly and I is being incredibly slow aswell as losing battery even more quickly 

 

After updating the may security patch

Is anyone else having this issue.

1 ACCEPTED SOLUTION

Accepted Solutions
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Black Belt 

Doing a hard reset is the best thing to do, however i would advise you to try the phone in safe mode for a few hours to understand if there is some cheecky app that after the update has started to do whatever it wants in the background.

 

https://www.samsung.com/us/support/answer/ANS00062983/

 

Let me know


Archer

View solution in original post

4 REPLIES 4
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Voyager

 

hi @Lewisb 

 

do the back up and master reset

 

https://www.samsung.com/uk/support/switching/

 

thanks ☺

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Black Belt 

Doing a hard reset is the best thing to do, however i would advise you to try the phone in safe mode for a few hours to understand if there is some cheecky app that after the update has started to do whatever it wants in the background.

 

https://www.samsung.com/us/support/answer/ANS00062983/

 

Let me know


Archer

View solution in original post

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First Poster

Hi My has seem to resolve itself after putting it in safe mode 

 

However I think it is a software glitch as my phone does keep on Overheating and the side slide out menu rapidly glitches left to right when opened 

Thanks.

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Black Belt 

Good, since it was resolved by safe mode if the problem comes back in the future try to delete your apps one by one to see when it stops.

Have a nice day, and thank you for accepting me as a solution.

Feel free to remove it and re write in this post if the problem comes back, so we can do further investigation!


Archer
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