Hi all.
To keep you all informed, our official statement and advised troubleshooting for anyone experiencing this issue:
“Following a limited number of cases where Galaxy S7 devices have rebooted unexpectedly with the Android 8.0 Oreo, we have temporarily stopped the rollout of the update. We are investigating the issue internally to ensure that the impact to the affected devices is minimized and the rollout of the update can resume as quickly as possible.”
Advised troubleshooting for those encountering this issue:
1. In the first instance, please visit your local face-to-face Support Centre (UK; Ireland) where our teams will help to restore your phones so that you can use them. While it cannot be guaranteed, we will do our best to try to restore your data.
2. If you’re unable to visit a Support Centre, please perform a Factory data Reset in Recovery Mode. Be aware, if a Factory Data Reset is chosen, you will lose all of your data stored on your phone and it will return to an out of box state.
To launch in Recovery mode and perform a Factory Data Reset:
- Turn off device pressing Power +Volume Down keys. Restart as normal
- Turn on your phone while pressing Power + Menu + Volume Up
- Continue to hold these buttons down as the blue screen with the Android Logo appears and checks for updates.
- The Android logo and ‘no command’ will appear, release the buttons and wait for the ‘Android Recovery’ screen to appear. This may take a minute.
- Use the volume keys to navigate to ‘Wipe Data/Factory Data reset
- Use Power Key to select this option which will be highlighted
3. If the issue persists after this, please contact our Support teams so they can arrange a postal repair for you. (For this option, please be aware that all of your data stored on your phone will be lost.)
