26-01-2024 10:16 AM
Does anyone know if Samsung Experts really exist?
I called Samsung customer service a couple of times this week, the automated message said I was going to be put through to a Samsung expert, on both occasions I found myself getting put through to what seemed to be a couple of Monkeys and obviously they were both unable to solve my problem
Has anyone else had this problem with Samsung Experts🐵
If you are actually a real Samsung Expert I'd love to speak to you about my Galaxy Watch 6 that doesn't seem to be working as it should, I paid 269 pound for it not 269 peanuts 🦧
26-01-2024 10:21 AM - last edited 26-01-2024 10:22 AM
26-01-2024 10:27 AM
26-01-2024 11:21 AM
I dont see the problem with the Word Monkey. They are just a bit thick and a bit clueless, bit like Chimpanzees or Orangutans 🤷♂️ which are Monkeys so I think it's a good comparison
I wouldnt go upto a black man in the street and call him a Monkey though that could be considered Racist and would be completely unacceptable
Anyway
I could tell them more about the samsung galaxy watch 6 than they could tell me
They shouldn't be given the job in the first place
They know no more about samsung products than the average person on the street 100%
The customer service is absolutely pathetic for a huge company like Samsung. I was actually quite shocked
Anyway I appreciate your message
I've given up anyway I'm just going to use my watch as it is
So I won't be posting anything else
Take care
All the best
Have a good day 🍌
26-01-2024 11:45 AM
26-01-2024 06:00 PM
I don't even bother trying them either. 🍌
--A woman of color who understands this has nothing to do with race and is indicative of the frustration so many customers experience when reaching out to Samsung