17-10-2018 06:30 AM
My gear sport watch, which is around 6 months old, had started to battery drain every night. It happens at around 3am. The battery percentage is around 70% when I go to bed (10-11pm)
I know the time accurately because the sleep record and HR record switch off.
Has anyone else had this issue?
18-10-2018 01:59 PM
Samsung seem to be suffering with software issues at the moment. I decided to upgrade to the Galaxy Watch, but it failed to track steps, floors or HR they wanted me to send a four day old watch off for repairs. In the end, they agreed to replace it, the replacement watch had the exact same issue so I sent it back for a refund. And now my faithful Gear Sport is having this issue despite working perfectly for the nearly a year I've had it.
With all the amount of "send it off to be looked at" they offer, their repair staff must be rushed off their feet, as it's the default line for any problem.
Seriously making me consider garmin or fitbit, even though I do love the design of the Samsung watches.
18-10-2018 01:59 PM
18-10-2018 02:10 PM
@Donna1800 - As I am sure you have found out, as a company Samsung support are totally out of touch with the real world, it appears they just dont care about any issues at all. I have also experienced this service, frustrating, ignorant and clueless.
They have no intentions of resolving anything Ive found, just offer a refund or replacement as its much easier than actually admitting there are issues with their products. When users refuse that they simply shut up shop and dont listen to you. Im starting to wonder if the only solution is for customers to actually walk away and go with Apple / Wear OS or Gamin, money it seems is all that Samsung listen too on these small profit devices.
Its a shame as the hardware seems decent, they should put their hands up and admit defeat then perhaps focus on Wear OS, just look at the disaster that is Bixby compared to Google Assistant, tells you everything you need to know really.
They just ignore it hoping it will go away while building their next products
Rant over
18-10-2018 02:16 PM
@GaryBrett wrote:@Donna1800 - As I am sure you have found out, as a company Samsung support are totally out of touch with the real world, it appears they just dont care about any issues at all. I have also experienced this service, frustrating, ignorant and clueless.
They have no intentions of resolving anything Ive found, just offer a refund or replacement as its much easier than actually admitting there are issues with their products. When users refuse that they simply shut up shop and dont listen to you. Im starting to wonder if the only solution is for customers to actually walk away and go with Apple / Wear OS or Gamin, money it seems is all that Samsung listen too on these small profit devices.
Its a shame as the hardware seems decent, they should put their hands up and admit defeat then perhaps focus on Wear OS, just look at the disaster that is Bixby compared to Google Assistant, tells you everything you need to know really.
They just ignore it hoping it will go away while building their next products
Rant over
I must say that I have found Samsung support to be defensive and difficult to deal with. They charge a premium price but provide old fashioned, bureaucratic, frustrating customer service.
Where's the 24 hour repair turnaround, the network of local Samsung repair centres; the helpful, honest, knowledgeable support?
This watch cost me over £300.00. Yet Samsung treat it like a cheap consumable.
18-10-2018 02:18 PM
I'm having the same issue... Unusual battery drain of 60% during sleeping hours (7), then it's normal during the day.
18-10-2018 02:19 PM
18-10-2018 02:27 PM
phk - I just dont get it at all. Im not an Apple fan but didnt they resolve an issue some weeks back with a software update in 24 hours?
Thats all I am asking for, if it really is that difficult then perhaps there is something fundamentally wrong with Tizen OS or Samsung Health, either way just admit it, customers then have a choice of waiting for 1,2,5 6 months whatever or walking away now.
I just dont think they are that bothered, theyll never catch Apple so just keep churning devices out. Raed yesterday of issues with Gear HR going back to January, ignored and still not resolved, how can that be ?
18-10-2018 02:28 PM
I have had my gear sport since the first week it came out. Loved it so far. 4 days ago the it started to have connection issues with the phone. Rebooted and ran all updates. That fixed the connection issue. Now as of 2 days ago I have the same issue as everyone else here. Dies over night but will last 14 hours on 30% during the day. They need to figure it out soon.
18-10-2018 02:35 PM
3 am is about right. I woke up around 1:30 and everything was still normal, then again around 3:45 and it was back down to 7%. It was about 57% at 10:30 when I went to bed. 100% at 7:00 am when I put it on.
18-10-2018 02:45 PM - last edited 18-10-2018 02:46 PM
Exactly the same here with my Sport Gear. Third night in as row that the device died during the night... Samsung is offering ridiculous support ... funny thing is: 4 days ago i changed my iPhone for a galaxy s9+... starting to regret this decision