galaxy wearable problem connection smart phone

[matrix8]

hi sir

after i update my huawei nova 4 mobile to android 12 , my galaxy classic watch cant connect to the samsung account to restore the last backup. although the galaxy wearable is connected to mobile by bluetooth but cant connect to samsung account

i tried to reset both of mobile and watch to factory and removed all programs related but the problem is still

can any one help to overcome this problem

thank you

[oxy1967]

I have the same problem with my gear 3 watch I have done everything and it says that the watch is locked to my old phone I don't k ow what to do.like you I can't get help from Samsung themselves

[ChrisP88]

@oxy1967 @matrix8 Can you confirm if you are using the Samsung Gear app on your phone, please?

Also, in relation to access relating to your Samsung account, you may wish to reach out to our Accounts Team at 0800 995 1079, particularly if your account is still linked to an old device and causing an issue.