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Galaxy watch 4 - ecg - Your watch doesn't support this app - error

(Topic created on: 20-09-2021 09:51 PM)
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Pabretel
Explorer
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Just tried to use the ecg function and got this on galaxy watch 4. Been working previously 
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19 REPLIES 19
mrPMLawyer
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I am having the same issue here with my new Galaxy Watch 4.  First time trying to use this feature.

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Pabretel
Explorer
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Mine was working fine until last night. Contacted Samsung text support and I was told to wait for an update. Not holding my breath though.
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Pabretel
Explorer
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I get this. But when I tap on it I get the original error message I posted20210920_085623_1636.jpg
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mrPMLawyer
First Poster
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Same here.  I have been half an hour with Samsung support chat and nothing...

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Pabretel
Explorer
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Still can't use my ecg function on watch 4. Keeps saying I need to update the app to continue using but when I tap update it takes me to a blank Web page with an error.

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GusB
Big Cheese
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What phone do you have and what country do you live in
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Pabretel
Explorer
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S20 ultra and UK. Was working until couple of days ago
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GusB
Big Cheese
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Is there any update here on the watch?

Presume you've checked on your phone's galaxy app for any updateScreenshot_20210923_073126_settings~2_30134.pngScreenshot_20210923_073120_settings~2_30133.png
Pabretel
Explorer
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I think there may be an update but I'm getting this 20210923_074320_11075.jpg
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