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ECG locks on Galaxy watch 5

(Topic created on: 05-01-2023 04:02 PM)
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Jfp30
Journeyman
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After the last update (Dec 2022), my galaxy watch 5 goes blank and locks after performing an ECG.  Requested help from Samsung but all I get is instruction to submit for repair.  I am confident this is a software issue.

6 REPLIES 6
Fiona26
Samsung Members Star ★★
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What have you tried so far? You can try a reboot, wipe cache. If neither of those work try a reset.
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jasonpie
Apprentice
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Tis, same problem on watch 4. Was OK before update.
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Jfp30
Journeyman
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Thank you.  Tried your suggestions with no luck.

Fiona26
Samsung Members Star ★★
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If you open the wear app, tap the 3 lines in the top corner. Tap the settings cog, go to contact us. I think you should be able to send an error report to the developers.
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Jfp30
Journeyman
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@Fiona26 , I did as you suggested and received a response from Samsung that they only handle app issues and need to address my concern to another department.  Samsung only makes this more frustrating.

Jfp30
Journeyman
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I finally got hold of an agent yesterday on a chat who indicated that the issue is known and a patch is forthcoming.  

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