Concur, same problem, just installed Hue strip lights etc around my tv, app fired up yesterday, cannot get past the first screen on the app, times out "something us wrong". They expect us to pay for this level of service!!!
Same problem here. I basically just bought Samsung tv this week for integration to hue light strip without sync box. So I can play on PS5 on 120hz. I'm quite mad ngl.
I've contacted both Samsung and Philips, neither could fix the problem. However, Philips ensured me that they are working on the problem. A time estimate could not be given. It's the software update they launched on the 9th of April that is messing things up. I hoped the update from yesterday (16th of April) would change things, but unfortunately it didn't. Let's wait for the next software update I suppose.
The problem popped up today for me too after working for 3 days, might be because I cleaned the apps connecting to my Hue account today, but still, reinstalling should have asked to login again.
mines back up and running today, i cleared the cache on the app and also saved data, but now wont let me purchase the monthly subscription. Any other way of paying for it no through the app on the tv. Cheers
