Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

The Frame 2022 colour fault in art mode

(Topic created on: 07-07-2022 08:20 AM)
Monian
Apprentice
Options
TV

Hi

I have severe problems with art mode on my new 2022 The Frame 75”. Pictures have a terrible purplish hue

7BA190B7-124C-4EF0-AF19-4C024FC5E05A.jpeg

but when I try to adjust it, it no longer shows the picture but only a green screen either showing The original photo or just green. Now I can only use the far left setting on the art mode settings or the tv only shows a green screen.

DB18574E-7202-44A9-BE11-1E27E2B6FED6.jpeg

3C0F2844-FCE0-4D42-A2C3-F30A60E9F7D3.jpeg

This was even after resetting everything twice.

Does anyone know how to fix this?

0 Likes
5 REPLIES 5
ChrisM
Moderator
Moderator
Options
TV

That's obviously not right, @Monian! Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

0 Likes
Monian
Apprentice
Options
TV

Hi

Model code is QE75LS03BAUXXC

Software version T-PTMDEUC-1302.5, BT-S

Thanks for supporting 🙏🏻

0 Likes
AndrewL
Moderator
Moderator
Options
TV

@Monian: Please can you confirm which category you are selecting the affected images from? If you're in My Photos, have you checked the Photo Filter menu to see if the effect is the result of an applied filter? Also, if you head to Art Mode > Settings > Colour Tone > Modify, are you able to adjust the colour of the image from here? 

0 Likes
Monian
Apprentice
Options
TV

This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

It only shows normal picture when I have the settings on the far left eg most blue.

D4764BBC-7151-4A74-A569-9E68D48E295D.png

 

0 Likes
Monian
Apprentice
Options
TV

This happens whether I use my own pictures or choose one from the store, when I try using Art Mode > Settings > Colour Tone > Modify 

In don’t have any filters activated.

It only shows normal picture when I have the settings on the far left eg most blue.

Monian_0-1657456436926.png

 

 

0 Likes