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Smart hub causes TV to restart - 2013 Smart TV models (UExxFxxxx)

(Topic created on: 24-01-2022 06:32 PM)
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Morphinos
Apprentice
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Every time I start smart hub about 30 seconds later it reboots my TV. Can’t get into Netflix or iPlayer or anything. Tried full reset of TV and still the same, do I need a new TV?

UE42F5500 model

153 REPLIES 153
LiquidSnake
Big Cheese
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Use the 'Get Help' tab in the Members app and start a text chat/call with customer service. Hopefully, your issue can be solved! 😁
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Plmn
First Poster
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Same here. I reset both the smart hub and the entire tv. No luck. It all started with hbo go support having been discontinued about a week ago. Now smart hub reboots the tv. 

Morphinos
Apprentice
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Ah sounds like we need an update, Isn’t there a way to update from USB? A newer or older version than the auto check?

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Segge
First Poster
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Same here! UE75F6300
Tried factory reset, smart hub reset, erase history, sign out, hard reset, nothing works.
Found USB Firmware but was the same as I already have installed so didn´t work.

Netflix works if I use the Netflix button, so I start Netflix without going throu smart hub. Apparently  it´s something wrong with smart hub and not the apps.

Kriedi
Apprentice
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Same problem here – Smart Hub crashes after 30 seconds. Resetting Smart Hub and factory settings has no effect. The model is UE40F6510. I noticed the problem for the first time earlier today.

Interestingly, if I disable the TV's internet connection (turn off wifi and unplug ethernet) Smart Hub does not restart the TV. Obviously you can't watch anything, but it doesn't crash.

I disabled auto-update for the apps in the Smart Hub settings, thinking this might be the problem. Unfortunately as soon as I reconnect the ethernet cable Smart Hub restarts the TV after a few seconds. 

Apparently Smart Hub is trying to connect to something online, fails for whatever reason, then restarts the TV. 

Shambles
First Poster
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UE32F5300

Exactly the same problem started in the last 24 hours.

 

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Rp227
First Poster
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Same issue here-seems like a lot of different attempts have been made to resolve without success. Is there a way to escalate to engineers to get resolution? 

Morphinos
Apprentice
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Sounds like a smart hub server issue, after connecting its sending back some data that causes a reset. Should hopefully be fixed at Samsung end without us needing to do anything, just need to raise it and make them aware.

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Sasacro
First Poster
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Identical problem here for few hours now. Samsung UE46F8000