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Samsung TV UE55AU7100 - Screen

(Topic created on: 23-03-2024 12:02 PM)
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Okelm
Apprentice
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On my Samsung TV UE55AU7100 the left section of the screen has stopped working, but it was not damaged or hit prior to this. The TV is just over a year old Samsung TV.jpg

3 REPLIES 3
Davizas
First Poster
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New television needed try and claim
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AndrewL
Moderator
Moderator
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@Okelm: Please try powering off the TV > Unplug it at the wall for 30 seconds > Plug it back in and power back on using the remote. If the issue persists, please head to Settings > Support > Self Diagnosis > Picture Test, and follow the on-screen prompts. Is the line visible in the sample image? 

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Okelm
Apprentice
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Thanks for the response. I tried both but neither worked. Attached picture shows the screen while displaying the sample image during the picture test. Samsung TV 2.jpg

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