Samsung TV not seeing Sky Q when tv is powered on

[Verwood_Hornet]

Hi guys 

Got this problem (as we all do ) First power on in the morning of my Samsung TV, it automatically powers on my Sky Q box then i get a message on the screen saying something like "turn on"

The greeen light is on the Sky box, the only way to resolve this is to power down Sky Q then it comes back to life,

I have disabled the HDMI control in the Sky Q settings but this makes no difference ( it still turns on when turning the tv on.

Using all good quality HDMI cables but in the meantime am swapping out 

Is there anywhere in the Samsung settings that i can disable this feature 

or has anybody else had this problem or shine some light on it 

many thanks 

Iain 

Connections as folllows

eARC Soundbar  HDMI1 Sky Q HDMI2 Xbox

TV Samsung QE55S90

Soundbar Q990C

[Obsydian]

I have had the same issues for 2 years, but I noticed the bedroom TV and LG had the same issue, in the end, I concluded that SkyQ was to blame and needed an unplugged power cycle to get it back to my TV.

Same as you I assumed a setting or eARC, but none of that made a difference.

It is random, I suspect when SkyQ has an overnight update.

[Verwood_Hornet]

It just seems like there is a handshake issue between tv and sky when the tv is powered on.

If i could just stop the option of the box powering up when the tv is turned on am sure this would ressolve the issue !!!!

[Gurky]

It's a Sky issue sadly been for 10+ years. Happens with Sky + LG, sky + Samsung and sky + Sony but some how and I have no idea how, sky have decided that its a TV problem and not them.

[Obsydian]

🤣

[JAMES4578]

Yes an ongoing issue, though not just Samsung models affected.   There was information I think a few years ago  that there is an compatibility problem with  Skyq and the One Connect Box ,whilst they do work ok together the tuning of the distribution of the One Connect Box (q part of it) needs resetting at times.   Sky software engineers do not seem to have found a real permanent solution and the onus been put back on the Tv side.

[Verwood_Hornet]

Problem is ( I think) correct me if I am wrong , if I do this to my settings on the TV the sound bar won't come on automatically 🤔
Yes I could turn it on via the remote

[Ginga_p]

Best of two evils guess not sure if it will work for for u give it go might annoy u too much