We just wanted to clarify that the decision is made with the app provider to no longer provide support to our TV's. We've done some digging around, and there are multiple devices this has affected.
There are options to screen mirror and cast from other devices to your TV's, which we would welcome the Community to discuss and share tips.
08-08-2017 11:01 AM in
As I said I would a few weeks ago, to update you on the review on Oldtube’s app:
The final decision on it is we’re afraid we’re unable recommend or endorse an app that has not been officially added to the Smart Hub.
However, we would like to say that we very much appreciate the effort made in this instance, and do encourage you guys to continue to discuss workable alternatives to view YouTube content on your older TVs.
Furthermore, just to add, this YouTube issue affects multiple devices across multiple brands for the exact same reasons – and with much the same response industry-wide. I’d like very much to keep this thread open so peeps can share more ideas, help and experiences with workarounds though.
13-05-2017 08:42 PM in
What model TV do you have? It sounds like the app developer (YouTube/Google) has decided to no longer support that model with that app.
19-05-2017 08:41 PM in
Thisis something I was very disapointed to hear about as well. Youtube is pobably my 2nd or 3rd most used app on the Tv (after Netflix and iPlayer). My tv is one of the older smart TV's (about 5 years old) - perhaps samsung want us to buy a new TV? Needless to say - I'm a bit miffed!! Our newer Samsung TV in the bedroom works fine and no notice of Youtube being switched off.
22-05-2017 03:47 PM in
I have a AU40ES6200 SMART HD TV purchased in 2012. It started giving the same message recently. After checking for solutions on the net (there were none) I decided to check updates to firmware. For this get out of SMART mode (this is important otherwise the UPDATE option will be 'grey' and unusable) and on the remote control press MENU > SUPPORT >UPDATE. This will give you the option of updating through USB or directly from the net. I chose the latter and it took about 2 minutes for the download indicator bar to reach 100%. The update installation took another 30 seconds .... and VOILA, the offending YouTube message was gone! Pretty simple but not explained anywhere on the net. Hope this works for you too. :smileyhappy:
22-05-2017 04:48 PM in
Thanks for your reply. I' ll try that later.
My TV only displayed rhe message once so I presume it will go off on the 30th June as stated.
Do you think the firmware update fixes the problem or simply removed the message which will still go off on the 30th?
23-05-2017 06:49 AM in
Ahaa - that question will get answered only on 1st July!!!
I'm surprised Samsung has not picked up this thread and clarified why this is happening - after all this is a SAMSUNG official website and they should have some one keeping their eyes and ears regarding customer feedback.
However, I am optimistic that the problem has been resolved because before the update I wasn't even able to go past the '30 June' message, in other words I could not access YouTube at all - now YouTube is working normally on the TV.
Updating the firmware is always a recommended action, so even if it does not resolve the said issue if I were you I'd update.
Best of luck.
23-05-2017 04:07 PM in
Hi all, we've had a look into this for you.
The YouTube app will no longer be supported on 2011 and 2012 Smart TVs from the 30th of June 2017. The app provider will be performing an update to the application, which means that the TV will no longer be compatible with the service.
25-05-2017 01:19 PM in
26-05-2017 02:01 AM in
I got the message also. As suggested here, I tried to update software. I got the message that the system had no new updates available. So, I assume I will be losing youtube. Very upsetting!!