Q80T HDR Video Glitch/ Flicker

[klambe280]

I have a 55” Q80T which has had this problem for a few weeks. When watching hdr video the screen will intermittently glitch for a brief instant, but this will occur throughout viewing.

Black bars appear across the left half of the screen, and the top portion of the right side.

it happens across all in-built apps, I’m running the latest firmware and turning off and on again doesn’t resolve the issue

Here’s a photo of it occurring in Alien on Disney+ (sorry the video itself is already a very dark image!)

Any help on how to rectify this would be greatly appreciated. Hoping it’s not a hardware failure.

[ChrisM]

Hi @klambe280 

Would it be possible to take a video of the issue, to give us more of an idea of what's happening?

[klambe280]

Hi @ChrisM, thanks for getting back to me. Sorry for my slow reply. I've attached a video clip below, where the glitch happens a few times. I've also attached a couple of screenshots of the instant the glitch occurs from that same video.

tv glitch 17Dec23.mov

Video Player is loading.

Play Video

Play

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Duration 0:00

Loaded: 0%

0:00

Stream Type LIVE

Seek to live, currently behind liveLIVE

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1x

Playback Rate

Chapters

• Chapters

Descriptions

• descriptions off, selected

Captions

• captions settings, opens captions settings dialog
• captions off, selected

Audio Track

Picture-in-PictureFullscreen

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Beginning of dialog window. Escape will cancel and close the window.

Text

ColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-Transparent

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ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparent

Window

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque

Font Size

50%75%100%125%150%175%200%300%400%

Text Edge Style

NoneRaisedDepressedUniformDropshadow

Font Family

Proportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps

Reset restore all settings to the default valuesDone

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End of dialog window.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

This issue occurs frequently (perhaps once every couple of minutes) when watching HDR video, and occurs across all applications I have available: BBC iPlayer, Prime Video, and Disney+.

[LukeB2]

Thank you for sending us this. Do you have any external devices connected to your TV?

Is your TV up to date? You can check this by heading to this link: https://www.samsung.com/uk/support/tv-audio-video/how-to-install-software-and-app-updates-automatica...

[klambe280]

Hi Aaron, yes I have a Nintendo switch and a Blu-ray player connected via HDMI, and a usb pen drive to support the live tv recording feature.

The tv’s firmware is also fully up to date.

[LukeB2]

@klambe280 If you remove these devices from your TV, does this resolve the issue?

[klambe280]

Hi @LukeB2 , I’ve tried this today and the issue still persists

[klambe280]

Hi @LukeB2 just following up on my response to see if you had any more advice? Unplugging my external devices has had no effect on the problem.