New QLED display issues or damage

[QledIssues]

Hi all, this is a new 85" Qled tv. Can anyone tell me if this screen is accidentally damaged as Samsung claim, or faulty as I believe?

no sign of damage on tv, no parcel damage. It still has protective covering on it, but Samsung are refusing to help.

I've sent them the pictures and they have said " the validation team have determined it as accidental damaged". I have no idea how they can determine that from the picture without inspection.

Occasionally when you turn it on it's fine but that's gone from every 1 in 10 to hardly ever. I've tried a few options for removing lines, and stopped short of one guy saying to run it warm cloth at medium pressure..... as that seemed like it could cause more damage than good!

 

when reported, Samsung said I was 3 days past their cutoff of reporting a faulty on delivery.... so this just feels like a scripted fobbed off comment from a  support team told to answer this way to any issue.

Really disappointed with Samsungs handling and the service and incredibly poor English from the overseas call centre.

really has put me off buying any more Samsung products ever!

thanks

[QledIssues]

I'd be pretty sure that they would track the serials numbers.

[Members_21FJdd9]

I have the 50 inch QLED  with similar issues. Tv turns on but there’s no picture. I sent it to a repair shop and the technician said he’s been getting lots of the same issue. I think the screens are faulty. 
I’ve had mine for only a year. I’m never buying another Samsung tv again 

[Andriy Tokar]

 Having exactly same issue with my 85"tv.

[QledIssues]

I got nowhere with Samsung. Had to pay £1500 to get it repaired. 

[jasto]

Oh my God. I have a similar problem with a TV for my son. They looked at the picture and said its accidental damage. I was with my son when we turned off the TV left the house for 2 hours came home and the bottom left of the screen has a weird shape on it. The TV wasn't even out of the box a few weeks. I am currently in a dispute with Samsung over this 

[QledIssues]

I would not be optimistic of Samsung being helpful.
They just follow the script and how can you prove it?  The onus should be on them proving that you have done it, not the other way round. 

[jasto]

yeah they are the most unhelpful support line ever

[Ryan77]

Hi. Just experienced something similar. Just get “QLED” flash up and the shuts off and tries again in 10/15 seconds either the same outcome

[NatalieKock]

 Same thing happened to me.

While Watching Tv 2x lines appeared.

So I took this Picture immediately. Buy the time samsung technicians came to evaluate the tv has 80% more lines and  is unfortunately  no longer viewable.

Samsung refuses to fix so we asked for a second opinion. They sent out Justin from Samsung and he said Wow i never seen something like this before.

again they refused to fix so again i insisted they send out a nother technician.

The 3rd technician Zafar also was baffled and not quiet sure what was going on and had not experienced a fault like this.

Time to now take this to the ombudsman.

Not happy with Samsung and never again will Samsung have the privilege of my business.

qa65q60cakxxa total rubbish