I wish that I could tell you the issue is only isolated to the Neo QLED 8K tv’s. But it’s not. I have a 65” 2022 Neo QLED tv That has been been completely screwed up since they pushed the automatic update onto it last week.
That has been been completely screwed up since they pushed the automatic update onto it last week.
I did broadcast video with AT&T for over a decade. To say that I understand high definition and picture quality would be an understatement. I understand, refresh rates, aspect ratios, contrast, sharpness, brightness, color sequences, and backlighting. So, as soon as the issue presented itself, I immediately recognized it. I noticed it when I was streaming some 4K content. All of the sudden the top of my screen was 2 to 3 times brighter than the bottom, and horizontal lines appeared. Just hours before this happened, I got a notification on my screen from Samsung, telling me that the firmware version had been updated.
So I called Samsung technical support, and spent an hour on the phone with someone. I sent them pictures and video, and they indeed confirmed that the TV was having an issue. Unfortunately, however, my TV is out of warranty by four or five months. And to have someone just come look at the TV would cost me $230. And there’s no guarantee they would be able to fix it, or Samsung would take ownership that the firmware version they pushed is the culprit. I wish this was an isolated incident with Samsung pushing firmware versions that corrupt or destroy some of their products people are using, but it is not. I have a buddy who purchased a very high-end 4K Blu-ray player from Samsung. He had automatic updates turned on, and he received a firmware update that turned the Blu-ray player into a paperweight. Samsung would never take responsibility for it. I am fortunate that the TV that has been affected is still operational, just with a less than ideal picture. I’m hoping they will release a new firmware update that will resolve the backlight issues.
My hope is also that more people will take the time To post on this forum about the issues they are having as well. The people from tech-support will never take ownership. And unfortunately, there is no place to download the older firmware versions to a thumb drive so you can revert back.
