04-02-2024 05:42 PM
As a loyal Samsung customer my view of Samsung is seriously under question.
I purchased a 55inch from TV from Richer Sounds in the UK in November 2023. I have phoned Samsung Support 14 times. When in ART mode the TV will turn off when I leave the room but does not come back on automatically when I re-enter the room. Richer Sounds have been brilliant and replaced the TV. The second TV arrived on the 31st January, 2024. The new TV has the same problem. In addition, when I go to Sleep options the dialogue box is displayed blank with no options. (See attached picture). I have now waited 3 days for a response from Samsung with no success. Has anyone else had the this problem ? Does anyone know of a resolution to this problem ? Any help will be much appreciated. - HELP !
Solved! Go to Solution.
14-03-2024 06:24 PM
Hi All,
Finally, I can confirm the problem is now resolved. It required version 1622.4 to be applied to my TV. In addition, the automatic sleep mode when you leave the room and automatic wake up when you re-enter the room, only works when you are displaying 1 picture. If you are displaying several pictures consequently then the feature does not work.
The blank sleep option dialogue box issue has also been resolved.
05-02-2024 08:28 AM
I have the same problem. The problem is in the software.
Everything was fine with firmware (1110.3).
After updating the firmware (1602.2) the Art mode stopped working fine :(
1110.3
1602.2
06-02-2024 07:01 AM - last edited 06-02-2024 07:02 AM
All Art mode settings can be accessed through the mobile application
06-02-2024 11:45 AM
Thanks For your reply.
I spoke to Samsung support yesterday as they never phoned me back in the 1-2 days that they said they would. They told me that engineers were working on the problem and there should be an update in the next 3-7 days. I am on Software version 1602.2. They also offered to replace the TV again not sure what that would do to resolve the issue unless they could guarantee a different firmware/hardware version.
Thanks,
Dave
06-02-2024 11:46 AM
Many Thanks for your suggestion. I will try the app route.
Dave
07-02-2024 03:57 PM
Answer from Samsung support:
The technical department informed that the problem is known
and will be resolved with the next software update later this month.
07-02-2024 04:20 PM
10-02-2024 07:14 AM
Same problem here as well. Fortunately the app option provided above solved the issue for me.
18-02-2024 09:20 PM
I facing the same problem even though my TV is only three weeks old.
19-02-2024 04:27 AM