03-11-2023 09:16 AM
I just got a new samsung cu7700 smart tv.
the bixby voice assistant is slower like a grandma. The amazon alexa app just doesnt open. It just crashes.
i tried to connect my echo dot, it worked but it doesnt let me control the video and apps. Just the volume and power works using echo.
now my question to the support team here is, there are two assistant given bixby is *****. Alexa doesnt open on tv. What should i be doing
03-11-2023 04:10 PM
Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.
05-11-2023 05:28 AM
hello Chris,
here is the detail
model code-UA50CU7700KLXL
SOFTWARE VERSION- T-KSU2ECUABC-1220.9, E5301500, BT-S
Thanks,
sanath
10-11-2023 08:24 AM
Hello @ChrisM ,
I have shared the model details above. The issue still persists. Appretiate if there would be a fix or should reach any other channel as this is a new tv.
22-11-2023 10:05 AM
Any solutions to this yet? Thanks
22-11-2023 03:15 PM
Apologies for the late response to this. Did you manage to get the issue sorted, or are you still having the same problem? Could you also tell us where you're based please, as we've noticed the TV is not a UK model.
23-11-2023 10:42 AM
@ChrisM , Unfortunately no, the issue still exists. The amazon alexa app just crashes.
I am based in India (Bengaluru).
23-11-2023 11:03 AM
I unplugged and restarted the TV. Worked
23-11-2023 12:38 PM