4TB hard external hard disk doesn't detect on Samsung TV Model# UA43CUE60AKLXL

[SasiKumar1]

I have newly purchased Samsung TV  SAMSUNG Crystal 4K iSmart Series 108 cm (43 inch) Model no: UA43CUE60AKLXL. I'm disappointed with certain things.   First of all, it doesn't support all video formats I have to play it via my D2h.  TV especially mentioned supporting even hard disk but it doesn't work.

The pendrive works perfectly but the hard disk doesn't on TV. 

[Pugs1957]

Hello. It's always a good idea to research suitability of a product before you buy it.
What ext HDD do you have? It's likely it needs to be powered to work.

[-Robot-]

The HD is probably bigger than supported size or drive not formated in compatible format

There is no way for all formats to be supported, what format are you trying to play?

[JAMES4578]

@SasiKumar1  Does the HDD have an external power supply as these are the ones that are recommended.  With regard to file formats there may well be issues with MKV  files.  Some information here https://www.leawo.org/entips/play-mkv-files-on-samsung-smart-tv- 

[SasiKumar1]

The hard disk doesn't have external power. it's plug-and-play type .

https://www.amazon.in/Seagate-Touch-External-Password-Protection/dp/B094QZDWHB/ref=sr_1_2?crid=2WOH2...

I'm able to connect by mobile Samsung Galaxy m31 to a hard disk via C-type OTG and it works perfectly  

[SasiKumar1]

I'm not taking about file format. my concern is hard disk doesn't detected in TV

[SasiKumar1]

The hard disk doesn't have external power. it's plug-and-play type .

https://www.amazon.in/Seagate-Touch-External-Password-Protection/dp/B094QZDWHB/ref=sr_1_2?crid=2WOH2...

I'm able to connect by mobile Samsung Galaxy m31 to a hard disk via C-type OTG and it works perfectly .

[-Robot-]

I have said there is a possibility that the HD size is beyond what is support on the tv

[Pugs1957]

I've done a bit of research. Two possible issues.
TV not providing enough power. Solution is to use a powered hub.
I have also read 2 TB is the largest supported HDD