49QFN favourite TV channels deselected

[raptory2003]

Hi, there is a problem with the latest update for TV QE49Q6FNA: version 1260.

The TV favourites channel list is automatically deselected, and all list channel is automatically selected instead. This happens quite often and it is very iritating. 

Tried to make a soft reset of the TV. As well, created another favourites list however the issue is still there. 

Please fix this. This didn't happen before

[NedRed]

I have the same problem with my TV UE-49NU8072. It seems this deselction of favourites and swithing to All started afer the latest software upgrade about a week ago. It is very irritating really. It happens after every switch off and on and occasioanlly after longer usage without switching off.

This is needs an urgent fix!

[GeoBead]

Same problem, also began after updating to 1260.

Model QE65Q9FNA.

This needs fixing ASAP!

[MaJo67]

same problem with update

[Kalman]

Same here, waiting for a quick solution.

[sifkka]

We have same problem, my parents too, waiting for update asap

[Joelinho]

Same problem here. It is very annoying!

[raptory2003]

Hi*,

Is anyone from Samsung aware of this? There is no feedback about this issue although is quite irritating for a lot of users. Please give us some solutions for this.

Is there at least a way to downgrade the software version to a previous one that does not have this issue?

[Ken9]

I contacted Samsung about this and they instructed me to reset the TV which I did. Made no difference. They were also supposed to ring me about it. I'm still waiting. Over a week later

[raptory2003]

Contacted SSG as well about this issue. Got the info that they are aware of this issue and they are working on fixing it. They expect a fix by the end of month.

Let's hope we got this fixed soon ...