29-06-2019 10:11 PM in
TVHi, there is a problem with the latest update for TV QE49Q6FNA: version 1260.
The TV favourites channel list is automatically deselected, and all list channel is automatically selected instead. This happens quite often and it is very iritating.
Tried to make a soft reset of the TV. As well, created another favourites list however the issue is still there.
Please fix this. This didn't happen before
30-06-2019 02:22 PM in
TVI have the same problem with my TV UE-49NU8072. It seems this deselction of favourites and swithing to All started afer the latest software upgrade about a week ago. It is very irritating really. It happens after every switch off and on and occasioanlly after longer usage without switching off.
This is needs an urgent fix!
02-07-2019 05:33 PM in
TVSame problem, also began after updating to 1260.
Model QE65Q9FNA.
This needs fixing ASAP!
02-07-2019 10:07 PM in
TVsame problem with update
04-07-2019 09:23 PM in
TVSame here, waiting for a quick solution.
08-07-2019 11:35 AM in
TVWe have same problem, my parents too, waiting for update asap
15-07-2019 08:53 PM in
TV17-07-2019 04:37 PM in
TVHi*,
Is anyone from Samsung aware of this? There is no feedback about this issue although is quite irritating for a lot of users. Please give us some solutions for this.
Is there at least a way to downgrade the software version to a previous one that does not have this issue?
19-07-2019 08:31 PM in
TVI contacted Samsung about this and they instructed me to reset the TV which I did. Made no difference. They were also supposed to ring me about it. I'm still waiting. Over a week later
26-07-2019 07:51 PM in
TVContacted SSG as well about this issue. Got the info that they are aware of this issue and they are working on fixing it. They expect a fix by the end of month.
Let's hope we got this fixed soon ...