08-11-2020 07:35 PM
Hi
i have a dark spot on the screen showing on all content and tests, see pictures below. I have tried unplugging the tv and plugging it back in after a minute, no change. Please help.
Thanks
08-11-2020 07:47 PM
08-11-2020 08:03 PM
08-11-2020 08:03 PM
08-11-2020 08:04 PM
08-11-2020 08:05 PM
08-11-2020 08:09 PM
Thanks, it was bought in July this year direct from Samsung themselves so still under warranty. Covered by Consumer Rights Act 2015 in any event. We are currently waiting to hear from their engineer as Samsung refused to replace the unit until an engineer has seen it. Posted this on here on the off-chance someone knows of a quicker way to deal with it. Extremely worried that even if it is fixed or replaced the same thing will happen again! We are extremely disappointed and concerned.
08-11-2020 08:13 PM
Samson99- No, it was wall-mounted by Samsung and is up out of the way. Thanks
13-04-2021 12:06 AM
Hi,
I found out the same problem recently, what was the solution? Because there are no more messages here...
And I have the same type of television.
13-04-2021 12:08 AM
We contacted Samsung, who then replaced the screen for us at no cost.