S9 Ultra - Fingerprint scanner

[tazisdylan]

Been trying to set up the fingerprint biometrics for security/lock screen access, etc today and it keeps giving me the 'fingerprint operation cancelled' error message at 100% of fingerprint scanning.

I have tried several options including updating all Samsung apps and safe mode boot.  I do not have any screen protectors installed.  I have the same issue when trying to set up the facial recognition too, so I am wondering if this is a software/permissions issue>

Assistance would be appreciated as currently having to suffice with just  a PIN code.

[tsprks]

I'm having the exact same issue. I've also taken the step of doing a factory reset and still cannot get it to do any biometrics.

[tazisdylan]

Mine has been returned as tech support could not resolve the issue which included a factory reset. 

[shyamvk]

Same here, was there any resolution?