24-06-2017 01:03 PM
Hi,
since he last update of the smart home App (iOS version) the app does not work at all.
At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....
i neeed help 😉
Solved! Go to Solution.
13-08-2019 02:13 PM
I am having the "No indoor unit" error.
In fact does any one know how to resolve this?
01-11-2019 03:21 PM
Hello, I have the same problem. from the smartthings application I have the air linked but when accessing I give the error of NO INDOOR UNIT. I have checked the connection and everything is correct, I reinstalled smarttings again and it remains the same. Does anyone have the same problem? Does anyone know how to fix it?
01-11-2019 03:25 PM
No one came back to me with this problem and Samsung is not replaying. What a disappointment...
01-11-2019 03:43 PM
01-11-2019 03:54 PM
01-11-2019 08:32 PM
Hi, yes, I still have this problem. It has never worked. Model code indoor: AC071MNMDKH / EU, model code outdoor AC071MXADKH / EU. phone xiaomi mi 8lite version 9 android.
01-11-2019 08:40 PM
Thanks, and I have advised @MAYKEL , I have passed this to R&D to take a look at this. As soon as I have a response from them I will let you know.
02-11-2019 10:20 AM
Hi @TessM
I am thinking that most likely the problem is between the Multi wifi kit and the indoor unit and not between the phone and the multi wifi kit, that is, the Multi wifi kit may need an update to detect the unit inside. Is it known if Samsung offers any technical support to update the multi wifi kit
02-11-2019 10:43 AM
Thank you @TessM looking forward to hearing from you.
02-11-2019 09:14 PM
More than half a year later, I still can't add my washer (WV60M9900AV) or dryer (DVE60M9900V). Still gets to registering the device with my account and just times out. There's nothing wrong with my wifi or the wifi on the machines. I can see them get and IP address and even ping them and get a reply. Extremely disappointed in Samsung.