02-10-2023 11:34 PM in
03-10-2023 01:28 AM in
03-10-2023 08:40 AM in
03-10-2023 09:28 AM in
03-10-2023 02:45 PM in
I'm having the same issues. Ordered mine on 20 Sept for a 3 Oct delivery. Arranged to stay home for the delivery. Checked order status the day before to make sure, and it still read "order confirmed". Entered web chat, was told it should be fine. In fact the agent guaranteed it would be delivered. Twice. I told them I'd screencapped them guaranteeing it, to which they replied by repeating the statement.
But still no emails or notifications, and no change to the status of my order, so I remained suspicious. I've been sat here all day waiting, and nothing. So I went back onto the webchat, and this time was told it would be an 8th October delivery.
And now I just received an email from Samsung saying it will be delivered 16th October, almost a month after I placed the order.
I get that issues can happen. It's deeply annoying as the customer - especially since I'm needing to arrange my days around this delivery date - and I'm sure it's frustrating for them as well.
But the communication here is absolutely horrific. Extending to fully fobbing me off with clearly simply made up 'guarantees'.
There's a crisis. Sure. Fine. But rule 101 in this situation is communicate it, because then you get to keep your customers. This one is about to walk.
04-10-2023 12:00 AM in
04-10-2023 09:45 AM in
Hey all. I'd like to first say, we do truly apologise for the delay.
Secondly, for those of you worried claim period for the Duo Charger Promotion, please reach out to the designated Promotions Team by email at email@example.com, or by phone (UK, CI or IOM) 0330 822 5437, or ROI: +353 1800 851 035.
They'll be able to look into this further for you.
04-10-2023 09:06 PM in
12-10-2023 07:04 PM - last edited 12-10-2023 07:09 PM