Hi @Patrick 2
Unfortunately the Team here can't access accounts 5o check the status of your buds order.
Usually if a person is eligible to claim some promotional buds then as long as there instock theybsend them within approximately 45 days.
I'd suggest persevering with contacting the Samsung Promotional Team for your region.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.The advice I offer is my own and does not represent Samsung’s position. I'm here to help. " This is the way. "