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UK upgrade programme returns pack

(Topic created on: 18-03-2022 11:58 PM)
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Babychan
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Has anyone who upgraded via the upgrade programme in the UK got their returns pack yet? Normally I get the pack before I even get the phone. If you have got the pack how long did it take to get it after you got the phone? Or does anyone know how long I get to return it? 
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10 REPLIES 10
MightyNoodle
Journeyman
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With mine I didn't get the returns pack. I had a label in the box that was sent to me which I didn't realise so I sent it via the email instructions I was sent. You can chase them and they normally send the email with the print outs for you.
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BandOfBrothers
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@Babychan 

 

Speak with the Samsung Online Shop Team via support@samsunguk.zendesk.com or 03307267467 and they'll help you with this.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

JB05
First Poster
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You call the billing team and ask them to send you a pre-paid box. This comes within 7 days, then you factory reset the handset and send it back.
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Madfish
Pathfinder
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Yeah mine had a trade in return postal sticker and bag in the s22 packaging. I thought it was for returning the s22 within the 21 days but after speaking with the trade in department they told me that it was that purpose.

Just pop the trade in device in a box, put in the bag, apply the 48h tracked postal sticker and take to your local post office...
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Babychan
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Thanks will do
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Babychan
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I didn't even get any email instructions
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Babychan
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Thanks
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Babychan
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Thanks will check my box again
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Nas88
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Had my tab s8 ultra delivered a few days ago. Trade in pack was included with the delivery for me.
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