Trade in

[Paul0165]

Received my phone and watch today but I only have form to send old watch back.

Do I use the same from and return label for both?

[BarikUK]

There should be separate labels!! Which indicates which device you are sending back. Maybe you have 2 devices listed on the label, then yes. But I think 99% for each device is a separate label.

[PSE]

The label to return the old phone comes separately a couple of days later. 

[AndrewL · Accepted solution]

@Paul0165: Further to the above, the packaging to return your existing device to the Trade In Team, if not received with your new phone, can arrive separately a few days later. If you run into any issues with this then please let the Shop Team, and an advisor will be able to look into this further for you. 

[Paul0165]

Thank you all for your quick response, loving the fold.