23-02-2022 01:30 PM
Solved! Go to Solution.
23-02-2022
01:49 PM
- last edited
18-03-2025
05:01 PM
by
Matthew C
Hey @travelmeister , hope you're having a lovely afternoon.
I've double-checked the FAQ, and can confirm that you'll receive the full trade-in pack within 7 days of receiving your order (that fantastic S22 Ultra by the sounds of it).
So if you don't have it by this time next week, give the Online Shop Team a quick call at (8am-10pm), and they'll be able to help you out.
23-02-2022
01:49 PM
- last edited
18-03-2025
05:01 PM
by
Matthew C
Hey @travelmeister , hope you're having a lovely afternoon.
I've double-checked the FAQ, and can confirm that you'll receive the full trade-in pack within 7 days of receiving your order (that fantastic S22 Ultra by the sounds of it).
So if you don't have it by this time next week, give the Online Shop Team a quick call at (8am-10pm), and they'll be able to help you out.
23-02-2022 03:55 PM
I was thinking exactly the same thing!
23-02-2022 06:43 PM
23-02-2022 10:34 PM
23-02-2022 10:37 PM
05-04-2022 11:50 PM
There was no label in my box to return the old phone. I called and was told a label would be sent out. That was a week ago and nothing except a message on my phone to say it will be locked in 72 hours unless I return the old phone. I have emailed Samsung and called but no label and no further details. Can anyone help please