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Trade in

(Topic created on: 23-02-2022 01:30 PM)
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travelmeister
Student
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I just received my new S22 ultra but other than a pro paid return label there were no instructions or return packaging inside. Who do I contact for these?

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Solution
Josh_S
Pioneer
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Hey @travelmeister , hope you're having a lovely afternoon. :smiling-face:

I've double-checked the FAQ, and can confirm that you'll receive the full trade-in pack within 7 days of receiving your order (that fantastic S22 Ultra by the sounds of it).

So if you don't have it by this time next week, give the Online Shop Team a quick call at 0330 726 7467 (8am-10pm), and they'll be able to help you out.

 

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Josh_S
Pioneer
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Hey @travelmeister , hope you're having a lovely afternoon. :smiling-face:

I've double-checked the FAQ, and can confirm that you'll receive the full trade-in pack within 7 days of receiving your order (that fantastic S22 Ultra by the sounds of it).

So if you don't have it by this time next week, give the Online Shop Team a quick call at 0330 726 7467 (8am-10pm), and they'll be able to help you out.

 

Janieface
Journeyman
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I was thinking exactly the same thing!

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Dimz
Explorer
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Inside the package I received there was the usual blue(ish) plastic envelope and the return label. Put my old phone back into its old box, inside the envelope, labeled and posted. I don't know why is samsung sending another "pack", while the reference and everything is the same anyway...
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-Robot-
Samsung Members Star ★
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My return bag, label and instructions was in the big (environment saving) box

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-Robot-
Samsung Members Star ★
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As seen in attached picture20220223_223547_1900_1645655770.jpg
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JHOO7
First Poster
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There was no label in my box to return the old phone. I called and was told a label would be sent out. That was a week ago and nothing except a message on my phone to say it will be locked in 72 hours unless I return the old phone. I have emailed Samsung and called but no label and no further details. Can anyone help please

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