I can't get anywhere with customer services - whether chat/phone or Twitter. Hoping someone here can help.
I pre-ordered a S24+ with free Galaxy Watch 6 and 5% off my first app purchase on Wednesday. I wanted to trade in my S22.
I put in the correct IMEI number but accidentally put the model as S23. I spotted my mistake right away but Customer Services was closed. I contacted them by phone Thursday morning.
I was told someone would email me. They emailed Thursday afternoon to say the order could not be amended. No problem - I asked them to cancel it.
I went to re-order on Thursday but was told I'd already used by 5% first app code and couldn't use it again. My IMEI says "this IMEI has already been used"
I contacted them Saturday to ask for my IMEI to be release because now I've lost my discount, I'll shop somewhere else.
Saturday I received a confirmation that my order had indeed been cancelled.
Monday (today) I tried again and have been told to contact Trade-In. I did and they said contact Samsung. I did and was told to "just use the 2nd IMEI".
This seems a huge issue to me - what if I want to sell it privately? Surely I'm allowed my IMEI cleared? I feel fobbed off.
Jurph
