15-10-2021 12:12 AM in
i have this screen keep coming up. But i received the email saying they have received my trade in my trade in cut of date is also not until 23rd oct ( 14th today) and they received my phone on 11th oct. I am awaiting the email to say they have accepted it my phone was perfect condition and i sent in a s10 box
17-10-2021 01:22 PM in
What is Samsung doing about ?? Still have the message on my screen and starting to do my head in. Can someone at Samsung please let all of us know what is going on and what you are doing about it?
17-10-2021 04:02 PM in
I've got the same. They've confirmed receipt of my old phone for trade in but now deny it. They want me to pay another £300 for the phone they deny receiving. I've emailed them 15 times with the proof yet they will never acknowledge it. I'm getting legal advice soon as my phone locks. 100% its a Samsung scam and I'll never buy another phone off them again.
18-10-2021 11:24 AM in
I have purchased a Tab S7 from Amazon,
But I keep getting a,message saying the product will shut down in 24 hours as it is in a trade-in order. I have been in touch with Galaxy note guard, they say contact supplier which I have, but message still coming.
Any help out there?
Thank you Gwyn.
18-10-2021 07:06 PM - last edited 18-10-2021 07:11 PM
19-10-2021 10:43 AM in
I feel better as I thought this was just me! I've had the message come up for 4 days now - even though I had email confirmation they've received my phone for trade-in and the deadline is not until the 22 Oct. Samsung have been MORE THAN COMPLETELY USEFUL at doing anything to assist. I've even contacted firstname.lastname@example.org - which by the way is actually this company (from their email signature) - https://www.mtr.co.uk/contact - who don't answer their phone or email!
19-10-2021 12:11 PM in
On 25th Sep I bought new Samsung A52s Phone via Online with trade in phone which I picked up phone from your store in London Kings cross branch a few days later. Even after sending my old phone and I have e-mail from trade-in team saying That you have received it on the 14 Oct. and still you tried to block my new phone WHY ? ( Your trade-in phone had date till 23Oct for to return ) and also on 14 th Oct you have withdraw £150 pounds from my account WHY, Can I have my £150 back please A.S.A.P. I had nothing but bad experience with your customer service on-line or over the phone. This time it has put me off from Samsung. Please look in to for me and I await your reply. Thank you.
19-10-2021 04:37 PM in
Hi all the same issue is on this thread too https://eu.community.samsung.com/t5/tablets/device-being-locked-in-24-hours-due-to-trade-in-not-comp...
They have received my trade in but still the phone is locked.
28-01-2022 01:53 PM in
This is the first time I've tried the Samsung Trade In service, and the last. In fact I think I'll go with a different phone manufacturer in the future for myself and my family members. A threat of locking the new phone when the trade in department say they have processed my returned phone is unpleasant and unduly heavy handed. There should at least be a mechanism to immediately remove the threat once it is established that the return has happened. I don't like the fact that Samsung are able to lock my phone remotely at all - I totally rely on it so I find this very stressful. What if they do this by accident at some point?