26-03-2024 04:52 PM
Is there a way to contact Samsung UK (form, email etc?) without having to speak to their useless outsourced customer service. Waiting weeks on a product, only to be told by customer service words to the effect of "tough luck, you'll have to wait", when i push them a bit they say it's their "distribution partner" that is the bottle-neck but the customer service team won't take it any further. Surely Samsung UK want to know when their "partners" are doing such a bad job and from looking at this forum it seems to be regular occurrence!
26-03-2024 05:51 PM
26-03-2024 06:25 PM
Hi @djsat2 You could try the complaint option via customer service, contact details here https://www.samsung.com/uk/support/contact/ There is an email support@samsunguk.zendesk.com
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.